All orders require a written purchase order with a fifty percent (50%) deposit to initiate production and secure a schedule, with the balance due upon completion and prior to shipping the order. Designe Gallerie reserves the right to change prices. Prices do not include delivery, in transit insurance, sales or other taxes, uncrating, installation or other assembly.
RETURNS
We’ve simplified our return policy to make it easier for you. Please contact our customer service department by calling 972.707.0356 or sent out an email on info@new.designegallerie.com. You will then receive a support ticket with a Return Authorization Number. Please include the Return Authorization Number (RAN) with your returned item(s). Kindly return the item(s) within 14 days of receipt ofgoods and please ensure that returned items arrive in the same condition as when they left the warehouse. Shipping charges and/or return shipping charges are non-refundable.
DELIVERY TIME
A typical single piece order takes 14-15 weeks to complete (from the date we receive a confirmed order and deposit). Additional time may be required due to the scope and detail of a project, in which case we will do our best to meet your delivery requirements. It is the responsibility of the customer to determine that the size of completed projects can clear doorways, elevators, etc. Shipping time for your order usually takes an additional 5-6 weeks, depending on your location.
SHIPPING
Shipping and insurance are not included in our price unless noted in the contract. All furniture is either packed in cartons or blanket wrapped and shipped by expert furniture movers. White glove inside delivery is always an option, we can price it both ways. In locations and cases where blanket-wrap service is not offered we can offer crate and freight services to any place in the world. We provide you with tracking details once the product(s) are shipped out of our warehouse.
FREIGHT CLAIMS
All Designe Gallerie products are carefully inspected prior to shipment. Products are shipped at the owner’s risk after it has been carefully inspected, packed, and accepted by the carrier. Before accepting merchandise from the carrier, inspect carefully and note any obvious damage on the delivery receipt. If there is loss or damage make an immediate claim directly with the carrier.
WARRANTY
Designe Gallerie believes in the integrity of our workmanship and is committed to client satisfaction and service. Our products are warranted from defects in materials and workmanship for a period of One Year from the shipping date. Damage or failures resulting from shipping, normal wear, negligence, extreme humidity and temperatures, direct sunlight, and liquids are not covered under this warranty. Warranty claims for defects in materials and workmanship beyond one years will be handled on a case-by-case basis. Designe Gallerie will take appropriate action to help resolve claims that are caused by material failure or fault in workmanship. Being handmade, the techniques used by local artisans ensure that each item is truly one-of-a-kind. Hand made goods vary in size, finish and dimension. Slight cracks, warping, imperfections and color variations are inherent to each piece and are not defects. Our line of Distressed Furniture goes through a special process that adds extra mars and chips creating an antique look. We make every effort to thoroughly inspect all goods before shipping to assure the highest level of quality. We hope you enjoy your handmade heirloom quality furniture for a long time.
