Return Policy

 

Returns

We’ve simplified our return policy to make it easier for you. Please contact our customer service department by calling 972.707.0356 or sent out an email on info@new.designegallerie.com. You will then receive a support ticket with a Return Authorization Number. Please include the Return Authorization Number (RAN) with your returned item(s). Kindly return the item(s) within 14 days of receipt ofgoods and please ensure that returned items arrive in the same condition as when they left the warehouse. Shipping charges and/or return shipping charges are non-refundable.

Freight Claims

All Designe Gallerie products are carefully inspected prior to shipment. Products are shipped at the owner’s risk after it has been carefully inspected, packed, and accepted by the carrier. Before accepting merchandise from the carrier, inspect carefully and note any obvious damage on the delivery receipt. If there is loss or damage make an immediate claim directly with the carrier.