Frequently Asked Questions
General
Where is your warehouse located?
Our US warehouse is strategically located in Dallas TX. We maintain our inventory at this facility to ensure high product availability and faster turnaround times.
Where are your products manufactured?
All of our products are handcrafted in India and Vietnam. We constantly look for the finest artistry and craftsmanship.
We believe a great product is measured not just by its cost, but by the quality of its materials, the attention to detail in its making, and the story behind it. We care deeply about where our materials come from and the craftsmanship that brings each design to life.
How can I request a catalog?
You can view our catalog online by visiting the view catalogs page on our website. To request a printed copy, please email us at info@DesigneGallerie.com
Do you have a minimum order?
No, we do not have a minimum order requirement. You're welcome to purchase even a single item. However, we recommend placing orders above $2,000 to take advantage of our 18% freight cap and save on shipping costs.
Do you sell directly to consumers? Where can I buy your products?
We do not sell directly to consumers. Our products are available exclusively through home furnishings retailers and interior designers.
If you're a consumer interested in purchasing our products, please email our team at info@DesigneGallerie.com.
Mention the products you're interested in and your Location, and we’ll connect
you with the nearest retailer.
Who is my sales representative?
Please send an email to info@DesigneGallerie.com with your business name and location and
we will connect you with your dedicated sales representative.
Orders
How does ordering work?
To place an order, you need log in to our website. If you haven’t signed up yet,
please create a Trade Account first. Alternatively, you can send your order
details via email to info@DesigneGallerie.com, and our team will assist you with the process.
How to Login?
To login, you first need to sign up by completing the Trade Application form on our website. After you receive a confirmation email. You can safely login to our website you don’t need a
password; instead, a secure login code will be sent to your registered email
each time you want to access your account. Once logged in, you can view
pricing, place orders, and manage your account.
I have purchased from you before. Do I need to create a new account?
Yes. Please visit the Trade Application page and complete the Trade Application form to create an account on our website.
Where can I see pricing?
To view pricing on our website, you first need to open a Trade Account.
Once logged in, pricing will be displayed on each product’s detail page. You
can also request a Price List PDF by sending an email to info@DesigneGallerie.com
Is this product in stock?
The products you see on our website are in stock and can be shipped within 3–5
business days.
What forms of payment do you accept?
Our preferred form of payment is ACH. However, we also accept credit cards, debit cards, checks and wire transfers. For detailed bank information and payment
instructions, please have a look at the Payment Information Page.
A product I want is no longer available. Is there any way I can order this product again?
If a certain product has been discontinued by us, but is valuable to your product
range, please contact your sales representative and we will work together to see what we can do, as we do offer custom designs.
Why does the color look different on my piece compared to the catalog or website?
All of our items are handcrafted in our factories so there can be small variations in finish and size.
If I purchase multiple pieces of furniture from the same collection, will they match exactly?
They will be close, but because the products are handmade, no two pieces are exactly the same.
Shipping
How does shipping work?
Our furniture typically ships on pallets via LTL (Less Than Truckload) or FTL (Full Truckload) carriers. Freight charges are calculated as a percentage of the order value to ensure consistency. For more detailed information have a look at our Freight Program
You’ll receive an estimated shipping time and cost at checkout on our website. For special delivery requirements such as lift gate service or delivery appointments—please contact our customer service team in advance for a personalized quote.
Once your order is confirmed and payment is received, in-stock products will ship within 3–5 business days.
Can I pickup from your warehouse?
Warehouse pickups are available at no cost for customers who prefer to arrange their own transportation. Please select the warehouse pickup option at checkout. You will be asked to schedule an appointment
when we send your order invoice. Pickup appointments must be scheduled at least two business days after payment confirmation. Pickup hours are Monday through Friday, 8:00 AM to 4:00 PM CST.
When will I receive my order?
In-stock items ship within 3–5 business days after we receive your payment. Please allow 7 to 10 business days for the carrier to reach you.
Can you drop ship?
Yes, we offer drop shipping for no additional fees.
Can you allocate and hold back my order?
Yes, as a service to our customers, in-stock merchandise can be allocated and held for up to 4 weeks.
What type of packaging will my items be shipped in?
All of our items are packaged in cartons and shipped on pallets.
If the item is not in stock, what is the lead time to receive the merchandise?
We regularly check if the item is included in the next container arriving at our warehouse. If it is, we can provide an estimated arrival date for that shipment. If the item is not on the upcoming container, the arrival date will depend on shipping schedules. For products not on any open orders, lead times depend on factory production and overall ocean freight conditions.
Please note that all estimated arrival times (ETAs) are approximate and may
change. We cannot be held responsible for delays caused by shipping or
production.
Claims and Returns
What is your policy on claims and returns?
All damage claims must be made within 7 days of receiving your shipment. Warehouse pickup orders must be inspected at the time of pickup. Unauthorized returns will not be accepted.
Returns of undamaged products require pre-authorization and are subject to a 25% restocking fee plus return freight costs. Custom orders cannot be returned.
To submit a claim, please email info@DesigneGallerie.com with clear, close-up photos of the damaged area and the entire piece, along with a description of the issue. Once we review the claim, we will offer an appropriate resolution, which may include a replacement, repair recommendation, credit, or partial refund, depending on the situation.
We will follow up within 3–5 business days and do our best to accommodate your request.