Frequently Asked Questions
General
Where is your warehouse located?
Our US warehouse is strategically located in Dallas TX. We maintain our inventory at this facility to ensure high product availability and faster turnaround times.
Where are your products manufactured?
All of our products are handcrafted in India. We constantly look for the finest artistry and craftsmanship.
We believe a great product is measured not just by its cost, but by the quality of its materials, the attention to detail in its making, and the story behind it. We care deeply about where our materials come from and the craftsmanship that brings each design to life.
How can I request a catalog?
You can view our catalog online by visiting the view catalogs page on our website.
Do you sell directly to consumers? Where can I buy your products?
We do not sell directly to consumers. Our products are available exclusively through home furnishings retailers.
If you're a consumer interested in purchasing our products, please email our team at info@DesigneGallerie.com.
Mention the products you're interested in and your Location, and we’ll connect
you with the nearest retailer.
Who is my sales representative?
Please send an email to info@DesigneGallerie.com with your business name and location and we will connect you with your dedicated sales representative.
Orders
How does ordering work?
To place an order, you can send your order details via email to info@DesigneGallerie.com, and our team will assist you with the process.
Where can I see pricing?
You can also request a Price List PDF by sending an email to info@DesigneGallerie.com
What forms of payment do you accept?
Our preferred form of payment is ACH. However, we also accept credit cards, debit cards, checks and wire transfers. For detailed bank information and payment
instructions, please send an email to info@DesigneGallerie.com
A product I want is no longer available. Is there any way I can order this product again?
If a certain product has been discontinued by us, but is valuable to your product
assortment, please contact us via email and we will work together to see what we can do.
Why does the color look different on my piece compared to the catalog or website?
All of our items are handcrafted in our factories so there can be small variations in finish and size.
If I purchase multiple pieces of furniture from the same collection, will they match exactly?
They will be close, but because the products are handmade, no two pieces are exactly the same.
Shipping
How does shipping work?
You’ll receive an estimated shipping time and cost at time of placing an order.
For special delivery requirements such as lift gate service or delivery appointments please inform our customer service team in advance.
Can you drop ship?
Yes, we offer drop shipping for no additional fees.
What type of packaging will my items be shipped in?
All of our items are packaged in cartons and shipped on pallets.
If the item is not in stock, what is the lead time to receive the merchandise?
We regularly check if the item is included in the next container arriving at our warehouse. If it is, we can provide an estimated arrival date for that shipment. If the item is not on the upcoming container, the arrival date will depend on shipping schedules. For products not on any open orders, lead times depend on factory production and overall ocean freight conditions.
Please note that all estimated arrival times (ETAs) are approximate and may
change. We cannot be held responsible for delays caused by shipping or
production.