Frequently Asked Questions
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Is this product in stock?
The products available on our website are in stock and ready to ship directly from our warehouse in Dallas, TX. This means that you can expect faster delivery and seamless service for most orders.
How can I place an order?
You can place your order directly through our website or send an email to info@DesigneGallerie.com with the details of your purchase.
We offer multiple payment options, including credit cards, debit cards, ACH (preferred), wire transfers, and checks.
How does Shipping Work?
Most of our items are ready to ship within 3-5 business days. Items are shipped as small parcel or LTL threshold. White Glove is also available as an option
Shipping fees are charged as a flat rate based on your order value.
We also offer a warehouse pickup option from our Dallas, TX location for customers who prefer to arrange their own transportation.
What is your return policy?
Non-Damaged/Non-Defective Items:
- Returns are accepted within 30 days of delivery.
- Items must be in their original packaging and condition to qualify.
- A 25% restocking fee will be applied to all non-damaged/non-defective returns.
Damaged or Defective Items:
- Claims for damaged or defective items must be reported within 7 days of delivery.
- Please retain all packaging and provide photos for verification.
To initiate a return, please email us at info@designegallerie.com with your order details